Last Updated: March 2026
This Order Fulfillment Policy (“Policy”) outlines the responsibilities, processes, and standards that sellers (“Seller”, “you”, “your”) must follow for handling and fulfilling customer orders on the Mobitez Seller Platform (“Platform”).
Mobitez (“we”, “our”, “us”) aims to provide a seamless and reliable shopping experience. Sellers are expected to maintain high fulfillment standards.
By using the platform, you agree to comply with this Policy.
The purpose of this Policy is to:
• Ensure timely order processing
• Maintain delivery standards
• Improve customer satisfaction
• Define seller responsibilities
The standard order process includes:
Sellers must manage each stage efficiently.
Sellers must:
• Accept or confirm orders within defined timelines
• Ensure product availability before accepting orders
• Avoid unnecessary cancellations
Failure to respond may lead to auto-cancellation.
Sellers must process orders within a reasonable timeframe.
• Processing time: 24–48 hours
• Dispatch within committed timeline
Delays may affect seller performance ratings.
Sellers must ensure:
• Proper and secure packaging
• Protection from damage during transit
• Use of appropriate materials
• Correct labeling and invoice inclusion
Poor packaging may lead to returns and penalties.
Sellers are responsible for:
• Timely dispatch of orders
• Selecting reliable logistics partners
• Providing tracking details
• Ensuring accurate shipping address
Sellers must:
• Ensure delivery within promised timeline
• Avoid delivery failures
• Coordinate with logistics partners
Late deliveries may impact customer trust and seller rating.
Sellers must:
• Update tracking information promptly
• Ensure customers can track orders
• Maintain transparency
Sellers must:
• Avoid unnecessary cancellations
• Cancel orders only for valid reasons such as:
Frequent cancellations may result in penalties.
In case of failed delivery:
• Sellers must coordinate re-attempts
• Ensure customer communication
• Handle returns if necessary
Sellers must:
• Accept valid return requests
• Manage reverse logistics
• Inspect returned products
• Process refunds as per policy
For COD orders:
• Ensure accurate order confirmation
• Reduce fake or unverified orders
• Handle returns carefully
Sellers must:
• Maintain accurate stock levels
• Update inventory regularly via ERP system
• Avoid overselling
Inventory errors may lead to cancellations.
Mobitez provides ERP tools for fulfillment.
Sellers must:
• Use ERP for order tracking
• Sync inventory and order status
• Maintain accurate system data
Sellers should:
• Respond to customer queries promptly
• Provide updates on order status
• Maintain professional communication
Fulfillment performance affects:
• Seller ratings
• Listing visibility
• Account health
Key metrics include:
• Order processing time
• Delivery success rate
• Cancellation rate
• Return rate
Failure to follow this Policy may result in:
• Warnings
• Listing restrictions
• Reduced visibility
• Account suspension
• Permanent termination
Delays caused by:
• Natural disasters
• Logistics disruptions
• Government restrictions
may be considered exceptions.
Mobitez may:
• Monitor seller fulfillment performance
• Review order handling practices
• Take corrective actions
Mobitez reserves the right to update this Policy.
Changes may occur due to:
• Platform improvements
• Regulatory changes
• Operational requirements
For fulfillment-related queries:
Mobitez Seller Support
Website: https://seller.mobitez.com
Email: support@mobitez.com