Last Updated: March 2026
Welcome to the Mobitez Seller Help Center. This section is designed to provide sellers with quick access to guidance, resources, and support required to manage their business effectively on the Mobitez platform.
Whether you are a new seller or an experienced business owner, the Help Center provides solutions to common queries related to account setup, product listing, order management, payments, and platform usage.
If you are new to Mobitez, start here.
• How to register as a seller
• Account verification process
• Required documents and details
• Account activation timeline
👉 Refer to: Seller Registration Guide
Learn how to use the Mobitez Seller Dashboard:
• Navigating the dashboard
• Understanding key sections
• Accessing reports and analytics
• Managing settings
👉 Refer to: Seller Dashboard Guide
This section helps you manage your product listings effectively.
• How to add new products
• Writing product titles and descriptions
• Uploading product images
• Setting prices and stock
• Editing existing listings
• Updating prices
• Managing stock availability
• Handling out-of-stock products
• Product quality standards
• Image requirements
• Category selection
• Compliance with platform policies
👉 Refer to: Product Listing Policy
Manage your orders efficiently using Mobitez tools.
• Accepting orders
• Preparing items for shipment
• Updating order status
• Tracking shipment status
• Viewing order history
• Monitoring delivery updates
• Handling delayed orders
• Managing customer complaints
• Resolving order disputes
Understand how shipping works on Mobitez.
• Setting pickup locations
• Configuring shipping options
• Choosing delivery partners (if applicable)
• Packaging guidelines
• Dispatch timelines
• Delivery tracking
• Missed deliveries
• Damaged shipments
• Lost packages
👉 Refer to: Shipping & Delivery Policy
Learn how to handle returns and refunds.
• How customers request returns
• Seller responsibilities
• Return approval process
• Refund timelines
• Payment adjustments
• Handling disputes
👉 Refer to: Return & Refund Policy
Track your earnings and manage finances.
• How payments are processed
• Settlement timelines
• Commission deductions
• Viewing transaction history
• Downloading invoices
• Tracking earnings
• Delayed payments
• Incorrect settlement
• Bank verification problems
👉 Refer to: Payment & Settlement Policy
Mobitez provides built-in CRM tools for sellers.
• Viewing customer details
• Tracking customer interactions
• Responding to customer queries
• Managing feedback and reviews
• Analyzing customer behavior
• Improving customer retention
👉 Refer to: CRM Usage Policy
Manage your business operations using Mobitez ERP system.
• Stock tracking
• Inventory updates
• Low stock alerts
• Sales reports
• Performance analytics
• Profit tracking
• Invoice generation
• Ledger management
• GST support
Keep your account secure and updated.
• Updating profile information
• Changing password
• Managing business details
• Protecting login credentials
• Avoiding unauthorized access
• Reporting suspicious activity
👉 Refer to: Security Policy
Understand platform rules and regulations.
• Seller Terms & Conditions
• Product Listing Policy
• Prohibited Products Policy
• Seller Performance Policy
• Following platform guidelines
• Legal and regulatory requirements
• Maintaining seller standards
If you face technical issues, we are here to help.
• Login problems
• Dashboard errors
• System performance issues
• Clear browser cache
• Use updated browser
• Check internet connection
Provide the following details:
• Issue description
• Screenshot (if possible)
• Account details
If you need assistance, contact our support team:
Mobitez Seller Support
Website: https://seller.mobitez.com
Email: support@mobitez.com
Support Hours
Monday – Saturday
10:00 AM – 7:00 PM