Last Updated: March 2026
This Shipping & Delivery Policy (“Policy”) outlines the standards, responsibilities, and processes that sellers (“Seller”, “you”, “your”) must follow for shipping and delivering products to customers on the Mobitez Seller Platform (“Platform”).
Mobitez (“we”, “our”, “us”) aims to ensure a smooth, reliable, and timely delivery experience for customers. Sellers are expected to meet defined shipping and delivery standards.
By using the platform, you agree to comply with this Policy.
The purpose of this Policy is to:
• Ensure timely shipping and delivery
• Maintain high customer satisfaction
• Define seller logistics responsibilities
• Standardize delivery practices
Sellers are responsible for:
• Processing and dispatching orders
• Selecting logistics partners
• Ensuring proper packaging
• Providing accurate shipping details
Mobitez acts only as a facilitator and does not directly handle shipping unless specified.
Sellers may use:
• Third-party courier services
• Local delivery partners
• Self-delivery (if applicable)
Sellers must ensure reliability and service quality.
Sellers must dispatch orders within the committed timeline.
• Order processing: 24–48 hours
• Dispatch time: Within 1–2 business days
• Delivery time: Depends on location
Estimated delivery timelines must be clearly communicated.
Sellers should:
• Define serviceable areas
• Avoid accepting orders from non-serviceable locations
• Ensure delivery capability before confirming orders
Sellers must:
• Use secure and durable packaging
• Protect products from damage
• Include invoice and necessary documents
• Label shipments clearly
Improper packaging may lead to returns and penalties.
Shipping charges may:
• Be included in product price
• Be charged separately
• Vary based on location and product
All charges must be clearly displayed to customers.
Sellers must:
• Provide tracking IDs
• Update tracking details promptly
• Ensure customers can track shipments
Transparency in tracking is mandatory.
Sellers must ensure:
• On-time delivery
• Accurate order fulfillment
• Minimal delivery failures
Late or failed deliveries may impact seller performance.
In case of failed delivery:
• Multiple delivery attempts should be made
• Sellers must coordinate with logistics partners
• Customers should be informed
For COD orders:
• Sellers must verify orders before dispatch
• Minimize fake or risky orders
• Handle returns efficiently
Delays may occur due to:
• Logistics issues
• Weather conditions
• Operational challenges
Sellers must inform customers in case of delays.
In case of issues:
• Sellers must coordinate with logistics providers
• Investigate and resolve claims
• Provide replacement or refund if required
For returns:
• Sellers must arrange reverse pickup
• Inspect returned products
• Process refunds or replacements
If sellers offer international shipping:
• Must comply with customs laws
• Ensure proper documentation
• Inform customers about duties and taxes
Mobitez provides ERP tools for logistics management.
Sellers must:
• Update shipping status
• Sync tracking details
• Maintain accurate records
Shipping performance affects:
• Seller ratings
• Order success rate
• Platform visibility
Key metrics include:
• Dispatch time
• Delivery success rate
• Return rate
Failure to comply may result in:
• Warnings
• Listing restrictions
• Reduced visibility
• Account suspension
Mobitez shall not be responsible for delays caused by:
• Natural disasters
• Government restrictions
• Unforeseen events
Mobitez reserves the right to update this Policy.
Changes may occur due to:
• Operational improvements
• Legal requirements
• Industry standards
For shipping-related queries:
Mobitez Seller Support
Website: https://seller.mobitez.com
Email: support@mobitez.com