Last Updated: March 2026
This Return & Refund Policy (“Policy”) outlines the rules, responsibilities, and procedures that sellers (“Seller”, “you”, “your”) must follow regarding product returns, replacements, and refunds on the Mobitez Seller Platform (“Platform”).
Mobitez (“we”, “our”, “us”) aims to ensure a fair and transparent return experience for customers while protecting seller interests.
By using the platform, you agree to comply with this Policy.
The purpose of this Policy is to:
• Provide a clear return and refund framework
• Protect customer trust
• Define seller responsibilities
• Ensure fair dispute resolution
Customers may request returns under the following conditions:
• Product is damaged or defective
• Wrong item delivered
• Product does not match description
• Missing parts or accessories
Returns must comply with defined timelines.
Certain products may not be eligible for return, such as:
• Used or damaged products (by customer)
• Personal care items (if opened)
• Customized or made-to-order products
• Perishable goods
Sellers must clearly mention non-returnable items in listings.
Sellers must define a return window.
• 7 days return policy (minimum)
Return requests beyond this period may be rejected.
Return process typically includes:
Sellers must:
• Review return requests promptly
• Approve valid returns
• Arrange reverse logistics
• Inspect returned products
• Process refunds within timeline
Sellers are responsible for:
• Arranging pickup or return shipping
• Ensuring smooth return process
• Tracking returned shipments
After receiving the returned product:
• Seller must inspect product condition
• Verify return reason
• Confirm eligibility for refund
Refunds must be processed:
• After successful return verification
• Within defined timeline (e.g., 3–7 business days)
Refunds may be issued via:
• Original payment method
• Platform wallet (if applicable)
Sellers may offer replacement instead of refund.
Conditions:
• Product availability
• Customer preference
• Seller policy
Partial refunds may apply in cases of:
• Minor damage
• Missing accessories
• Product usage
Return requests may be rejected if:
• Product is used or damaged by customer
• Return reason is invalid
• Return window has expired
Sellers must monitor:
• Fake return requests
• Product swapping
• Abuse of return policy
Mobitez may investigate suspicious activity.
Return and refund metrics affect:
• Seller ratings
• Listing visibility
• Account health
High return rates may lead to penalties.
Mobitez provides ERP tools for returns management.
Sellers must:
• Update return status
• Maintain records
• Sync refund data
In case of disputes:
• Seller and customer may communicate
• Mobitez may intervene if required
• Final decision may be taken based on evidence
• Cancellation: Before shipment
• Return: After delivery
Different rules may apply.
Failure to follow this Policy may result in:
• Warnings
• Refund penalties
• Listing restrictions
• Account suspension
Returns and refunds may be delayed due to:
• Logistics disruptions
• Natural disasters
• External factors
Mobitez reserves the right to update this Policy.
Changes may occur due to:
• Business requirements
• Legal updates
• Platform improvements
For return/refund queries:
Mobitez Seller Support
Website: https://seller.mobitez.com
Email: support@mobitez.com