SELLER SUPPORT – MOBITEZ

Last Updated: March 2026

Welcome to Mobitez Seller Support. We are here to help you at every step of your selling journey — from onboarding to scaling your business.

Mobitez provides dedicated support to ensure that sellers can operate smoothly, resolve issues quickly, and grow efficiently on the platform.

1. How We Help Sellers

Our support system is designed to assist you with:

• Account setup and onboarding
• Product listing and catalog issues
• Order processing and fulfillment
• Payment and settlement queries
• Technical issues in dashboard/ERP
• Policy-related clarifications

We aim to provide fast and effective solutions so your business runs without interruption.

2. Support Channels

You can reach Mobitez Seller Support through the following channels:

📧 Email Support

For all types of queries and issues:

Email: support@mobitez.com

Response Time: Within 24 hours

💻 Seller Dashboard Support

You can also raise support tickets directly from your dashboard:

• Go to “Support” section
• Create a new ticket
• Track your issue status

📞 Priority Support (For Active Sellers)

High-performing or subscribed sellers may get priority support:

• Faster response time
• Dedicated assistance
• Business guidance

3. Types of Support Requests

You can contact us for:

Account & Login Issues

• Unable to login
• Password reset
• Account suspension

Product Listing Issues

• Product not going live
• Category or attribute problems
• Image or content issues

Order & Shipping Issues

• Order not updating
• Delivery problems
• Tracking issues

Payment & Settlement

• Payment delay
• Bank account issues
• Settlement reports

Technical Issues

• Dashboard errors
• ERP bugs
• System performance issues

Policy & Compliance

• Policy clarification
• Violation notices
• Listing restrictions

4. Support Timings

Our support team is available:

🕒 Monday – Saturday
⏰ 10:00 AM – 7:00 PM (IST)

Support requests submitted outside working hours will be addressed on the next business day.

5. Ticket Resolution Process

When you raise a support request:

1. Ticket is created
2. Issue is reviewed by support team
3. You may be asked for additional details
4. Resolution is provided
5. Ticket is closed

You can track all updates from your dashboard.

6. Important Guidelines

To get faster support:

• Provide complete issue details
• Attach screenshots if required
• Use registered email ID
• Avoid duplicate tickets

7. Emergency Support

For critical issues such as:

• Account hacking
• Payment fraud
• Major system failure

Please mention “URGENT” in your email subject line.

8. Seller Success Support

Mobitez is not just a marketplace — we help you grow.

We may assist you with:

• Product optimization tips
• Pricing strategy
• Performance improvement
• Business scaling guidance

9. Self-Help Resources

Before contacting support, you can check:

• Seller FAQ
• Seller Dashboard Guide
• Policy pages

These resources can solve most common issues instantly.

10. Contact Information

Mobitez Seller Support

🌐 Website: https://seller.mobitez.com
📧 Email: support@mobitez.com