Payment & Settlement Policy


PAYMENT & SETTLEMENT POLICY – MOBITEZ SELLER PLATFORM

Last Updated: March 2026

This Payment & Settlement Policy outlines the terms governing payments, settlements, transaction processing, and financial flows between Mobitez and its registered sellers.

Mobitez follows a Zero Commission Model, meaning no commission is deducted on product sales. However, payments are processed through a structured settlement system that ensures transparency, accuracy, and compliance.

By using the Mobitez Seller Platform, sellers agree to the terms outlined in this policy.


1. Overview of Payment System

Mobitez facilitates payments between customers and sellers through secure payment systems and integrated financial infrastructure.

Key Highlights:

• 0% commission on product sales
• Transparent settlement process
• Real-time tracking via dashboard
• Integrated accounting system

All financial transactions are recorded and made accessible to sellers through the platform.


2. Payment Flow

The standard payment flow is as follows:

  1. Customer places an order on Mobitez
  2. Customer completes payment using available payment methods
  3. Payment is received and held for processing
  4. Order is fulfilled and delivered
  5. Settlement is initiated after order completion
  6. Amount is credited to seller’s account after deductions (if any)

3. Settlement Cycle

Mobitez processes seller payouts based on a defined settlement cycle.

Typical Settlement Timeline:

• Settlement is initiated after successful delivery
• A holding period may apply (e.g., 2–7 days)
• Payments are released after verification

The exact settlement cycle may vary and is displayed in the seller dashboard.


4. Settlement Calculation

Mobitez follows a transparent settlement calculation.

Formula:

Total Order Value
(-) Payment Gateway Charges (if applicable)
(-) Shipping / Logistics Charges (if applicable)
(-) Taxes (if applicable)

= Final Payable Amount to Seller

👉 No commission is deducted under any circumstances.


5. Payment Methods for Sellers

Seller payouts are made through:

• Bank transfer (NEFT / IMPS / UPI)

Sellers must provide valid and verified bank account details to receive payments.


6. Payment Gateway Charges

Payments made by customers may involve third-party payment gateway fees.

Key Points:

• Charges vary by payment method
• Deducted during settlement
• Controlled by payment service providers

Mobitez does not control or profit from these charges.


7. Refunds and Adjustments

In case of returns, refunds, or cancellations:

Adjustments may include:

• Deduction of refunded amount
• Reverse logistics charges
• Payment reversals

These adjustments are reflected in the seller’s financial reports.


8. Failed or Delayed Payments

In rare cases, settlements may be delayed due to:

• Bank processing delays
• Incorrect bank details
• Technical issues
• Compliance checks

Sellers are advised to ensure accurate financial information.


9. Seller Wallet & Ledger System

Mobitez provides an internal financial tracking system.

Features include:

• Wallet balance tracking
• Ledger entries for each transaction
• Settlement reports
• Downloadable financial statements

This ensures full transparency in all transactions.


10. Subscription Fee Deduction

Since Mobitez operates on a subscription model:

• Subscription fees are billed separately
• May be auto-deducted or paid manually
• Not linked to individual orders

Failure to pay subscription fees may impact account access.


11. Taxation and Compliance

GST and Taxes:

• Applicable taxes are calculated as per Indian law
• Sellers are responsible for filing their own taxes
• Mobitez provides GST-compliant invoices

Mobitez does not act as a tax advisor.


12. Minimum Payout Threshold (If Applicable)

Mobitez may define a minimum payout amount.

• Payments below threshold may be held
• Released in next cycle once threshold is met


13. Dispute Resolution

If a seller has concerns regarding payments:

• Raise a support request
• Provide order/transaction details
• Mobitez will investigate and respond

All disputes are handled in a structured manner.


14. Fraud Prevention and Verification

To ensure secure transactions:

• Payments may be held for verification
• Suspicious transactions may be reviewed
• Fraudulent activity may lead to account suspension


15. Account Suspension Impact

If a seller account is suspended:

• Pending settlements may be held
• Funds may be released after review
• Deductions may apply in case of violations


16. Changes to Payment Policy

Mobitez reserves the right to modify this policy.

Changes may occur due to:

• Regulatory updates
• Business improvements
• System upgrades

Sellers will be notified of major changes.


17. Contact Seller Support

For payment-related queries:

Mobitez Seller Support

Website: https://seller.mobitez.com
Email: support@mobitez.com

Support Hours
Monday – Saturday
10:00 AM – 7:00 PM