Last Updated: March 2026
Welcome to Mobitez Technical Support. This section is dedicated to resolving all platform-related technical issues faced by sellers while using the Mobitez Seller Dashboard, ERP system, CRM tools, and other services.
Mobitez is committed to providing a stable, secure, and high-performance platform. In case of any technical issues, our support team ensures quick diagnosis and resolution.
Technical Support covers issues related to:
• Seller dashboard errors
• ERP and inventory management issues
• Order processing bugs
• Payment system glitches
• Website or loading problems
• Integration and sync issues
Sellers can contact Technical Support for:
• Dashboard not loading
• Data not updating
• Login problems
• Inventory not syncing
• Product updates not reflecting
• Order data mismatch
• Orders not appearing
• Checkout failures
• Status update issues
• Payment not reflecting
• Settlement mismatch
• Transaction errors
• Slow loading
• Page crashes
• Server downtime
To report an issue, please provide:
• Detailed description of the problem
• Screenshot or screen recording
• Order ID (if applicable)
• Device and browser details
• Time of issue
Providing complete information helps us resolve issues faster.
Email: support@mobitez.com
Use subject line:
👉 “Technical Issue – [Short Description]”
• Login to your seller dashboard
• Go to “Support” section
• Raise a technical ticket
Typical resolution timelines:
• Minor issues: 24–48 hours
• Moderate issues: 2–4 business days
• Critical issues: Priority handling
Critical issues such as:
• Payment failures
• System outages
• Data loss
are handled on priority basis.
Mobitez may perform:
• Scheduled maintenance
• System updates
• Security upgrades
During this time:
• Some features may be temporarily unavailable
• Sellers will be notified in advance (if possible)
Mobitez may publish:
• Known bugs
• System updates
• Feature improvements
Sellers are encouraged to stay updated.
To avoid technical issues, sellers should:
• Use updated browsers
• Maintain stable internet connection
• Follow platform guidelines
• Avoid unauthorized tools or extensions
If you use external tools:
• Ensure proper integration
• Check compatibility
• Contact provider if needed
Mobitez is not responsible for third-party system failures.
Mobitez ensures:
• Backup systems
• Data protection measures
• Recovery processes
However, temporary disruptions may occur.
If your issue is not resolved:
• Reply to your existing ticket
• Mark as urgent
• Request escalation
Technical support does not cover:
• Seller operational mistakes
• Incorrect product data entry
• External logistics issues
Mobitez Technical Support Team
🌐 Website: https://seller.mobitez.com
📧 Email: support@mobitez.com