Privacy Policy

PRIVACY POLICY – MOBITEZ Last Updated: March 2026 Disclaimer: In case of any discrepancy between translated versions and the English version of this Privacy Policy, the English version shall prevail. Mobitez values the trust that you place in us and recognizes the importance of secure transactions and information privacy. This Privacy Policy describes how Mobitez, its affiliates, partners, and related entities (collectively referred to as “Mobitez”, “we”, “our”, or “us”) collect, use, store, process, and share your personal information through our website www.mobitez.com, mobile applications, and other digital platforms (collectively referred to as the “Platform”). By accessing or using the Platform, providing your information, or purchasing products or services from Mobitez, you agree to the terms outlined in this Privacy Policy and our Terms of Use. If you do not agree with the terms of this policy, please do not use or access the Platform. Mobitez primarily operates in India and our services are intended for customers located in India. Your personal information will generally be stored and processed within India in accordance with applicable laws. 1. Collection of Your Information When you use our Platform, we collect certain personal and non-personal information to provide you with our services. Information may be collected when you: • Create an account on Mobitez • Place an order or make a purchase • Subscribe to newsletters or promotional updates • Participate in promotions, surveys, or contests • Contact customer support • Interact with our website or mobile application The information we may collect includes: • Full name • Email address • Phone number • Shipping and billing address • Payment details (processed securely via payment gateway) • Order history • Device and browser information • IP address and location information You may browse certain sections of our Platform without providing personal information. However, certain services such as placing orders require account registration. 2. Use of Your Information Mobitez uses your personal information for the following purposes: • Processing and fulfilling your orders • Delivering products and services • Processing payments and refunds • Providing customer support • Improving our website and services • Personalizing your shopping experience • Sending order updates and notifications • Communicating promotional offers and marketing messages • Preventing fraud and unauthorized transactions • Complying with legal obligations We may also analyze customer behavior, preferences, and usage patterns to improve our services and product offerings. 3. Cookies and Tracking Technologies Mobitez uses cookies and similar technologies to improve user experience and website functionality. Cookies are small data files stored on your device that help us: • Remember your login information • Understand browsing behavior • Improve website performance • Provide personalized product recommendations • Measure marketing campaign effectiveness You may disable cookies through your browser settings, although some website features may not function properly if cookies are disabled. We may also use third-party analytics services such as Google Analytics to analyze website traffic and user behavior. 4. Sharing of Personal Information Mobitez may share limited personal information with trusted third parties for the purpose of providing services to you. These parties may include: • Courier and logistics partners for product delivery • Payment gateway providers for transaction processing • Technology service providers • Marketing and analytics partners • Business partners or sellers on our platform We ensure that such third parties maintain adequate data protection standards. Mobitez does not sell your personal information to third parties. 5. Third-Party Links Our Platform may contain links to third-party websites or services. These external platforms may have their own privacy policies. Mobitez is not responsible for the privacy practices or content of such third-party websites. Users are encouraged to review the privacy policies of those platforms before sharing personal information. 6. Data Security Mobitez takes appropriate security measures to protect your personal information. These include: • SSL encryption • Secure payment processing systems • Access control mechanisms • Data protection protocols While we implement strong security measures, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their login credentials. 7. Data Retention Mobitez retains personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. We may retain certain information to: • Comply with legal obligations • Resolve disputes • Prevent fraud or misuse • Enforce our policies and agreements After this period, the information may be deleted or anonymized. 8. User Rights Users have the right to: • Access their personal information • Update or correct inaccurate information • Request deletion of certain personal data • Withdraw consent for data processing (where applicable) Users may manage their information through their account settings or contact Mobitez customer support. 9. Children's Privacy Mobitez services are intended only for individuals who are legally capable of entering into binding contracts under Indian law. We do not knowingly collect personal information from individuals under the age of 18 years. If we become aware that such information has been collected, we will take steps to delete it. 10. Advertising and Marketing Mobitez may partner with third-party advertising networks to display relevant advertisements on our Platform or other websites. These partners may use anonymized information about your browsing activity to display personalized advertisements. You may choose to disable personalized advertising through your device or browser settings. 11. Changes to This Privacy Policy Mobitez may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or privacy practices. Any updates will be posted on this page along with the updated effective date. Users are encouraged to review this Privacy Policy regularly. 12. Contact Information If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us: Mobitez Customer Support Website: www.mobitez.com Email: support@mobitez.com Customer support hours: Monday – Saturday 10:00 AM – 7:00 PM