Disclaimer: In case of any discrepancy between translated versions and the English version of this Privacy Policy, the English version shall prevail.
Mobitez values the trust that you place in us and recognizes the importance of secure transactions and the privacy of personal information. This Privacy Policy describes how Mobitez, its affiliates, partners, vendors, and related entities (collectively referred to as “Mobitez”, “we”, “our”, or “us”) collect, use, store, process, disclose, and protect your personal data when you access or use our website www.mobitez.com, mobile applications, or any services provided by Mobitez (collectively referred to as the “Platform”).
By accessing the Platform, registering an account, placing an order, interacting with our services, or otherwise providing information to us, you consent to the collection and processing of your personal information in accordance with this Privacy Policy, the Terms of Use, and applicable laws of India.
Mobitez operates primarily in India and the services offered through the Platform are intended for customers located within India. Your information will generally be stored and processed in India.
1. INFORMATION WE COLLECT
Mobitez collects various types of personal and non-personal information in order to provide services, improve user experience, and ensure the proper functioning of the Platform.
Information may be collected in several ways, including when users:
• Register an account • Place an order • Contact customer support • Subscribe to newsletters • Participate in surveys or promotional events • Interact with advertisements • Browse products on the website
Personal Information
Personal information refers to data that can identify an individual user.
This may include:
• Full name • Email address • Phone number • Billing address • Shipping address • Postal code • Date of birth (if required) • Payment information (processed securely via payment gateways)
Transaction Information
When users purchase products from Mobitez, we may collect information related to transactions including:
• Order ID • Purchased items • Payment status • Shipping details • Delivery confirmation • Return or refund records
Device and Technical Information
Mobitez may automatically collect certain information about the device used to access the Platform.
This may include:
• IP address • Device type • Operating system • Browser type • Internet service provider • Device identifiers • Language settings • Time zone settings
Behavioral Data
Mobitez may also collect information about how users interact with the Platform.
Examples include:
• Pages viewed • Products searched • Time spent on pages • Click behavior • Purchase preferences
This data helps Mobitez understand user behavior and improve the shopping experience.
2. HOW WE USE YOUR INFORMATION
Mobitez uses personal information for multiple operational and business purposes.
Order Processing
Personal information is used to:
• Confirm and process orders • Deliver purchased products • Manage returns and refunds • Provide invoices and transaction confirmations
Customer Support
Information helps us:
• Respond to customer inquiries • Resolve complaints • Provide technical support
Personalization
Mobitez may analyze user preferences and browsing history to:
Mobitez uses cookies and similar technologies to enhance website functionality and improve user experience.
Cookies are small text files stored on your device when visiting a website.
Cookies help us:
• Recognize returning users • Save login sessions • Store shopping cart items • Track user preferences • Analyze website traffic
Some cookies are necessary for website functionality, while others help with analytics and marketing.
Users may control cookies through browser settings.
Disabling cookies may affect certain website features.
Mobitez may also use third-party analytics services such as **Google Analytics to monitor website performance and understand user behavior.
4. SHARING OF PERSONAL INFORMATION
Mobitez may share certain personal information with trusted partners and service providers in order to provide services.
These include:
Logistics Partners
Courier companies responsible for delivering orders.
Payment Processors
Payment gateway providers that process transactions securely.
Technology Providers
Companies that provide hosting, analytics, or technical infrastructure.
Marketing Partners
Third-party marketing agencies that assist with promotional campaigns.
Legal Authorities
Government agencies or regulatory authorities when required by law.
Mobitez ensures that such parties handle personal data responsibly and maintain appropriate security measures.
Mobitez does not sell personal data to third parties.
5. DATA SECURITY
Mobitez takes reasonable measures to protect personal data against unauthorized access, misuse, or disclosure.
Security practices include:
• SSL encryption for secure communication • Protected server infrastructure • Restricted access to sensitive data • Regular security updates and monitoring
Despite these efforts, no online platform can guarantee absolute security.
Users are encouraged to maintain the confidentiality of their account credentials.
6. DATA RETENTION
Mobitez retains personal information only for as long as necessary to fulfill business and legal purposes.
Information may be retained to:
• Maintain transaction records • Resolve disputes • Prevent fraud • Comply with legal requirements
Once the retention period expires, personal information may be securely deleted or anonymized.
7. USER RIGHTS
Users have the right to:
• Access their personal data • Correct inaccurate information • Update account details • Request deletion of personal data • Withdraw consent for certain processing activities
Users may manage their information through account settings or contact customer support.
8. THIRD-PARTY WEBSITES
The Platform may contain links to external websites.
These websites operate independently and may collect personal information according to their own privacy policies.
Mobitez is not responsible for the privacy practices of such third-party websites.
Users are advised to review third-party privacy policies before sharing personal information.
9. CHILDREN'S PRIVACY
Mobitez services are intended only for individuals who can legally enter into binding contracts under Indian law.
We do not knowingly collect personal data from individuals under the age of 18 years.
If such data is discovered, Mobitez will take appropriate steps to remove it.
10. ADVERTISING AND ANALYTICS
Mobitez may display advertisements on the Platform.
Advertising partners may use anonymized data regarding browsing activity to display relevant ads.
Users may disable personalized advertising through browser or device settings.
11. POLICY UPDATES
Mobitez may update this Privacy Policy periodically to reflect changes in:
• Business practices • Technology • Legal requirements
Updated policies will be published on the Platform.
Users are encouraged to review this page regularly.
12. GRIEVANCE OFFICER
In accordance with applicable laws, Mobitez has designated a grievance officer responsible for addressing user concerns related to privacy and data protection.