Last Updated: March 2026
This Seller Performance Policy (“Policy”) defines the standards, metrics, and expectations that sellers (“Seller”, “you”, “your”) must maintain while operating on the Mobitez Seller Platform (“Platform”).
Mobitez (“we”, “our”, “us”) is committed to maintaining a high-quality marketplace experience. Seller performance plays a critical role in customer satisfaction and platform growth.
By using the platform, you agree to comply with this Policy.
The purpose of this Policy is to:
• Maintain high service quality
• Improve customer satisfaction
• Define measurable performance standards
• Ensure fair competition among sellers
Seller performance is evaluated based on key metrics and overall behavior on the platform.
Mobitez may continuously monitor and review seller performance.
Measures the percentage of successfully completed orders.
• High fulfillment rate
• Minimal cancellations
Measures how often sellers cancel orders.
• Low cancellation rate
• Avoid cancellations after confirmation
Measures percentage of returned orders.
• Low return rate
• Accurate product listings to reduce returns
Measures:
• On-time dispatch
• On-time delivery
Based on customer feedback.
• Maintain high ratings
• Respond to negative feedback professionally
Measures how quickly sellers respond to:
• Customer queries
• Support requests
Based on:
• Product accuracy
• Customer complaints
• Return reasons
Mobitez may categorize sellers into performance levels:
• Excellent metrics
• High ratings
• Low return/cancellation rates
Benefits:
• Better visibility
• Higher ranking
• Growth opportunities
• Acceptable metrics
• Scope for improvement
• High return or cancellation rates
• Poor customer feedback
May lead to warnings or restrictions.
Sellers must:
• Maintain accurate listings
• Process orders on time
• Deliver quality products
• Handle returns professionally
• Communicate effectively
Seller performance directly affects:
• Product ranking
• Search visibility
• Buy box placement
• Sales opportunities
Better performance = higher visibility.
If performance falls below standards:
• Warning notifications
• Listing restrictions
• Reduced visibility
• Temporary suspension
• Permanent account termination
Sellers can improve performance by:
• Maintaining accurate inventory
• Using proper packaging
• Reducing cancellations
• Improving product quality
• Providing better customer service
Mobitez provides:
• Performance dashboard
• Analytics reports
• Order insights
Sellers should regularly review performance data.
Mobitez ERP system helps sellers:
• Track performance metrics
• Manage orders efficiently
• Analyze business performance
Mobitez may monitor for:
• Fake orders
• Manipulated reviews
• Policy abuse
Such actions may lead to strict penalties.
In case of performance disputes:
• Sellers may contact support
• Evidence may be reviewed
• Final decision will be made by Mobitez
Exceptions may be considered in cases of:
• Logistics disruptions
• Natural disasters
• System failures
Mobitez reserves the right to update this Policy.
Changes may occur due to:
• Business improvements
• Regulatory requirements
• Platform updates
For performance-related queries:
Mobitez Seller Support
Website: https://seller.mobitez.com
Email: support@mobitez.com